Shipping & Delivery

Important Notes:

  • Preparation for delivery (quality checks, packing, paperwork, etc.) usually takes 3-4 business days and is NOT included in the overall "shipping time".
  • All packages have specific tracking information.
  • You will receive an e-mail notifying you once your order has shipped. The email will include a unique parcel tracking number. 
  • All items ship directly from the United States.

 

COUNTRY

 SHIPPING DETAILS
COST SHIPPING TIME
(Business Days)
 United States: FREE for orders over $150 USD
otherwise $10 USD		 10 - 20
 Canada: FREE for orders over $150 USD
otherwise $10 USD		 12 - 20

 

More Info:

  • You can choose your preferred shipping method on the 'Order Information' page during the checkout process.
  • Shipping times can be affected by customs clearance times or public holidays. If you haven't received your order within the timeline listed above, please email us at support@sass-quatch.com.
  • Shipping times may be affected during public holidays, due to a limitation of production from the manufacturers and couriers. Normal service resumes immediately after each holiday.
  • It may take a few days to view tracking information before updated by the courier in their system. If your tracking number has not appeared on the courier's website, please try again in 24-48 hours.

WHAT IS ITEM PROCESSING TIME?

Item processing is the time between receiving your order, and dispatch. During this period, our suppliers will conduct thorough quality control tests to ensure quality prior to shipment, for your satisfaction. Larger orders may incur a longer processing time.

Processing time is approximately 3-4 business days. Please note that this period can be affected by the time of year, public holidays, or inventory status. We sincerely appreciate your patience in advanced.

ABOUT TAX:

In the event that you refuse to accept your order due to import duties, or taxes, you will take full liability for all return shipment costs, customs charges, and handling fees incurred. Please note that SassQuatch must abide by custom regulations, and cannot declare purchased items as a gift, or list items for an amount lower than that of the actual product price.

If you have any questions or concerns, please email us at support@sass-quatch.com